The human truth behind AI voicemail transcription services.

The human truth behind AI voicemail transcription services.

Recent weeks have revealed that many AI voicemail transcription services rely on human contractors to transcribe what an AI program cannot understand. Facebook’s service is the newest addition to the list that includes other big tech companies like Microsoft. Messages are provided anonymously for transcription, but concerns about privacy and what it means to have an AI service have been raised.

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